If a piece isn't right, we'll make it right. Physical products can be returned within 30 days.
Return any unused physical item within 30 days of delivery for a refund or exchange. It just needs to be in original condition.
If something arrives damaged or isn't up to our standard, email us within 14 days and we'll replace it, no return shipping needed.
Personalised items (like the Creator Nameplate) and digital downloads are non-refundable, since they're made or delivered specifically for you. If there's an issue, reach out and we'll sort it.
Email shop@creatorbae.ai with your order number and we'll send a label.